At Proactive Industries, we are committed to getting your orders to you as quickly and reliably as possible.

 

Standard Order Processing & Shipping

 

For all products listed as “In Stock,” we process and ship orders within 24-72 hours of order confirmation. We partner with major national and international carriers, including DHL and FedEx, to ensure dependable delivery. For smaller parcels, we may also utilize postal services for cost-effectiveness.

 

  • Carrier Selection: During checkout, customers can often select their preferred shipping carrier, subject to availability for their location.
  • Shipping Charges: All applicable shipping charges will be clearly displayed and calculated before you finalize your purchase.

 

Exceptions to Standard Delivery Times

 

Please note that the following situations require extended processing and/or delivery times:

 

  1. Temporary Stock-Outs: Products normally in stock but temporarily unavailable.
  2. Special Orders: Products not regularly stocked and require sourcing upon order.
  3. Regulated Items: Items requiring special handling to comply with legal regulations or specific carrier guidelines.

 

Should your order fall into any of these categories, our team will proactively email you at the address provided during checkout to inform you of the situation and provide a revised estimated timeline.

 

Potential Shipping Delays

While we strive for efficiency, occasional unforeseen delays in shipment can occur due to factors such as logistics issues, weather, or customs processing. If your order is delayed after placement, Proactive Industries will:

 

  • Notify you via email at the address provided during checkout.
  • Provide a status update and a new estimated shipping date as soon as it is available.

 

If Your Order is Late or Missing

 

Tracking information is provided via email for most orders once they are dispatched.

 

  • If your order has not arrived by the end of the specified delivery timeframe, please first check the tracking link provided.
  • On rare occasions, packages may be misrouted, lost in transit, or delivered incorrectly.

 

If the tracking information cannot locate your package and it is past the delivery due date, please contact us immediately.

 

Customer Support Contact:

Email: info@proactiveinds.com

Phone: +92 345 6742486

 

Please have your order number ready. Our support team will initiate a trace with the shipping carrier and work diligently to resolve the issue for you.